GoCardless API Disruption

Resolved

Minor impact

Started

Lasted 45m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment.

  3. Investigating

    We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions. More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK