Resolved incident

API Service Degradation

Chargebee · Minor · Started

Duration
2h 13m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Chargebee

    We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.

  2. Monitoring

    Chargebee

    Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered. We will continue to monitor the platform to ensure ongoing stability.

  3. Resolved

    Chargebee

    This incident has been resolved.