Resolved incident

API Service Degradation

Chargebee · Minor · Started

Duration
< 1m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Between 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the service provider on a long-term fix. We are also implementing additional redundancy internally to mitigate and prevent similar disruptions.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Chargebee

    Between 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the service provider on a long-term fix. We are also implementing additional redundancy internally to mitigate and prevent similar disruptions.