API Service Degradation

Resolved

Minor impact

Started

Lasted 1h 38m

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Updates

  1. Resolved

    We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.

  2. Monitoring

    API timeouts were observed in the US region during two intervals: 17:44–17:54 UTC and 18:00–18:02 UTC. The services have fully recovered, and we are continuing to monitor system reliability.

  3. Identified

    We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.