Past incident
Network connectivity issues affecting services in North America
Cloudflare · Major · Started
- Duration
- Unavailable
- Severity
- Major
- Status
- No longer listed as active
Summary
Major · No longer listed as active
Our network team has rerouted traffic around the impacted paths and we are no longer seeing packet drops. Our connectivity provider reports that its service has been restored, but some links are still being brought back, so we are keeping our traffic management changes in place.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Cloudflare
We are investigating degraded network performance affecting some traffic between our Ashburn and Atlanta data centers. Some customers may see increased latency, packet loss, or intermittent errors on Workers and other services in the Eastern US. Our network team is actively working on mitigation.
Identified
Cloudflare
We have identified a connectivity provider outage causing network congestion and degraded performance for some customers in North America. Affected customers may experience increased latency, packet loss, and intermittent errors across multiple services. Our network team is rerouting traffic away from affected paths, and we are working directly with our provider on restoration.
Monitoring
Cloudflare
A fix has been implemented and we are monitoring the results.
Identified
Cloudflare
We are continuing to work on a fix for the issue.
Identified
Cloudflare
The infrastructure provider has experienced a recurrence of the failure. Cloudflare is continuing to apply traffic management actions to further remediate the issue.
Identified
Cloudflare
The team is continuing to perform traffic engineering actions to route around impacted paths. The team will continue performing traffic engineering actions until all packet drops are mitigated.
Monitoring
Cloudflare
Our network team has rerouted traffic around the impacted paths and we are no longer seeing packet drops. Our connectivity provider reports that its service has been restored, but some links are still being brought back, so we are keeping our traffic management changes in place.