Support Helpdesk Availability Issues
Resolved
Minor impact
Updates
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are continuing to work on a fix for the issue.
Identified
We are continuing to work on a fix for the issue.
Identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
Investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.