Past incident
Support Helpdesk Availability Issues
Cloudflare · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
A fix has been implemented and we are monitoring the results.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Cloudflare
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Identified
Cloudflare
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
Identified
Cloudflare
We are continuing to work on a fix for the issue.
Identified
Cloudflare
We are continuing to work on a fix for the issue.
Monitoring
Cloudflare
A fix has been implemented and we are monitoring the results.