ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers

Resolved

Major impact

Started

Lasted 2h 44m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) We're investigating to confirm the root cause and possible fixes.

  4. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) We're investigating to confirm the root cause and possible fixes.

  5. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe: ERR_TIMED_OUT on standard HTTPS websites ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443) We're investigating to confirm the root cause and possible fixes.