Past incident

Cloudflare Zero Trust connectivity

Cloudflare · Critical · Started

Duration
Unavailable
Severity
Critical
Status
No longer listed as active

Summary

Critical · No longer listed as active

The Cloudflare Access API has been fully restored, with error rates and latency returning to normal levels. We continue to monitor these services.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Cloudflare

    Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision. This impacts all onramps to Cloudflare One Gateway. Cloudflare One Gateway policies with no identity policy are unaffected. We are also seeing impact to the Cloudflare Dashboard and are investigating further.

  2. Investigating

    Cloudflare

    We are continuing to investigate the issue.

  3. Investigating

    Cloudflare

    We are continuing to investigate the issue.

  4. Investigating

    Cloudflare

    We are continuing to investigate the issue.

  5. Identified

    Cloudflare

    The issue has been identified and a fix is being implemented.

  6. Monitoring

    Cloudflare

    A fix has been implemented and we are monitoring the results.

  7. Monitoring

    Cloudflare

    The Cloudflare Access API continues to experience higher-than-normal error rates and increased latency. We are working to resolve the remaining API issues. Edge functionality, including Access logins and Cloudflare Secure Web Gateway connectivity, has been fully restored. We continue to monitor these services.

  8. Monitoring

    Cloudflare

    The Cloudflare Access API has been fully restored, with error rates and latency returning to normal levels. We continue to monitor these services.