Cloudflare Zero Trust connectivity

Resolved

Critical impact

Started

Lasted 3h 12m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    The Cloudflare Access API has been fully restored, with error rates and latency returning to normal levels. We continue to monitor these services.

  3. Monitoring

    The Cloudflare Access API continues to experience higher-than-normal error rates and increased latency. We are working to resolve the remaining API issues. Edge functionality, including Access logins and Cloudflare Secure Web Gateway connectivity, has been fully restored. We continue to monitor these services.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Identified

    The issue has been identified and a fix is being implemented.

  6. Investigating

    We are continuing to investigate the issue.

  7. Investigating

    We are continuing to investigate the issue.

  8. Investigating

    We are continuing to investigate the issue.

  9. Investigating

    Cloudflare is investigating an issue with traffic that goes through Cloudflare One Gateway when an identity policy is present in the policy decision. This impacts all onramps to Cloudflare One Gateway. Cloudflare One Gateway policies with no identity policy are unaffected. We are also seeing impact to the Cloudflare Dashboard and are investigating further.