Resolved incident
Degraded Performance in US Datacenter
Cloudinary · Minor · Started
- Duration
- 31h 39m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Cloudinary
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
Investigating
Cloudinary
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
Investigating
Cloudinary
We are continuing to investigate this issue.
Monitoring
Cloudinary
The services are recovering and are being closely monitored.
Investigating
Cloudinary
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
Investigating
Cloudinary
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
Identified
Cloudinary
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
Monitoring
Cloudinary
We have identified that Amazon's Rekognition service is currently down.
Monitoring
Cloudinary
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
Resolved
Cloudinary
This incident has been resolved.