Media Library / asset visibility

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   2 months ago

   Cloudinary

   Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.

2. Identified

   2 months ago

   Cloudinary

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. Monitoring

   2 months ago

   Cloudinary

   A fix has been implemented and we are monitoring the results.

4. Resolved

   2 months ago

   Cloudinary

   This incident has been resolved.