Resolved incident
Rackspace Webmail Login & Mailbox Provisioning Issues
Cloudways · Critical · Started
- Duration
- 30h 58m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Cloudways
We are currently aware of an issue affecting Rackspace email services. Users may experience difficulty logging into their email accounts via the webmail portal or third-party email clients, as well as errors when creating new mailboxes. The Rackspace team has identified the root cause and is actively working on a resolution. We are closely monitoring the situation and will provide further updates as new information becomes available. We apologize for any inconvenience caused.
Resolved
Cloudways
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.