Resolved incident

Elastic Email Degraded Services

Cloudways · Minor · Started

Duration
46h 13m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Cloudways

    Our SMTP Add-on Service (Elastic Email) is currently experiencing performance issues, leading to delayed outbound emails for some accounts. We are in active communication with the Elastic Email team to investigate and resolve the root cause. We appreciate your patience and will keep this page updated with our progress.

  2. Monitoring

    Cloudways

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    Cloudways

    This incident has been resolved.