Issue with Support Chat Tool

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   10 months ago

   Cloudways

   We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.

2. Resolved

   10 months ago

   Cloudways

   This incident has been resolved.