Resolved incident

Degraded Service Affecting Elastic Email Add-on

Cloudways · Minor · Started

Duration
17h 38m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Cloudways

    We are aware of an ongoing upstream issue with Elastic Email that is temporarily impacting email delivery for affected Cloudways accounts. Upstream engineers are actively investigating, and our team is closely following their progress. Further updates will be posted here shortly. Thank you for your patience while this is being resolved.

  2. Monitoring

    Cloudways

    Service has been restored for the Elastic Email add-on, and delivery systems are returning to normal operations. We are actively monitoring performance to guarantee full stability. Thank you for your patience while we verify complete restoration.

  3. Resolved

    Cloudways

    This incident has been resolved.