Email Delivery Latency Affecting Login Verification

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   9 months ago

   Cloudways

   We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

2. Resolved

   9 months ago

   Cloudways

   This incident has been resolved.