Resolved incident

Partial outage of pack requests from clients

Coda · Major · Started

Duration
3h 47m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We've verified that the issue is resolved with our workaround in place.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Coda

    We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved. A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.

  2. Monitoring

    Coda

    We've rolled out a workaround for the CloudFront issue and monitoring to see if it fixes the issue.

  3. Resolved

    Coda

    We've verified that the issue is resolved with our workaround in place.