Resolved incident
Errors installing Connect on Forge Apps in Confluence
Confluence · Critical · Started
- Duration
- 3h 29m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Confluence
We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
Identified
Confluence
Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
Resolved
Confluence
The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.