Resolved incident
Confluence presenting users with lost connection errors when attempting to edit content
Confluence · Major · Started
- Duration
- 40m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Confluence
We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'. Our team is investigating with urgency and will provide another update within an hour.
Monitoring
Confluence
Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.
Resolved
Confluence
Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.