Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   5 months ago

   Confluent Cloud

   The incident has been resolved and us-east-1 (use1-az4) is fully operational.

2. Monitoring

   6 months ago

   Confluent Cloud

   AWS has reported the underlying infrastructure issue in us-east-1 (use1-az4) as resolved. However, some Confluent Cloud customers in the affected availability zone continue to experience connectivity issues. Confluent is actively investigating and working to restore full connectivity for impacted customers.

3. Monitoring

   6 months ago

   Confluent Cloud

   AWS has resolved the underlying infrastructure issue in us-east-1 (use1-az4). The majority of Confluent Cloud services have recovered and are operating normally. We are continuing to monitor for any lingering effects and verifying full service restoration.

4. Monitoring

   6 months ago

   Confluent Cloud

   We are monitoring the health of impacted brokers in the affected availability zone. More details about the thermal event on the AWS status page: https://health.aws.amazon.com/health/status

5. Investigating

   6 months ago

   Confluent Cloud

   We are investigating data plane impact (produce/consume) resulting from elevated error rates and latencies from AWS us-east-1 resources in AZ4. EC2 instances hosted on this availability zone are impaired by loss of power during an ongoing thermal event.