Experience API experiencing issues on upsert operations

Resolved

Minor impact

Started

Lasted 2h 52m

View official incident ↗

Updates

  1. Resolved

    The incident is resolved

  2. Monitoring

    We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

  3. Identified

    We have identified the issue and are working with our upstream provider to provide a fix.

  4. Investigating

    We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.