Errors on requests to Contentful from Frankfurt (FRA) region

Resolved

Minor impact

Started

Lasted 7h 54m

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Updates

  1. Resolved

    We have taken action and error rates have returned to normal.

  2. Identified

    Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

  3. Identified

    We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).