Resolved incident

Errors on requests to Contentful from Frankfurt (FRA) region

Contentful · Minor · Started

Duration
7h 54m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We have taken action and error rates have returned to normal.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Contentful

    We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

  2. Identified

    Contentful

    Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

  3. Resolved

    Contentful

    We have taken action and error rates have returned to normal.