Resolved incident

Connection issues with the Management and Preview APIs

Contentful · Minor · Started

Duration
4h 46m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This issue is now resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Contentful

    Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.

  2. Investigating

    Contentful

    Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue

  3. Identified

    Contentful

    We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

  4. Identified

    Contentful

    The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

  5. Monitoring

    Contentful

    Error rates have returned to normal. We continue to monitor the situation.

  6. Resolved

    Contentful

    This issue is now resolved.