Resolved incident
elevated latency/errors for a subset of customers
Convex · Major · Started
- Duration
- 8h 8m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Convex
This incident has been resolved.
Monitoring
Convex
We are continuing to monitor for any further issues.
Monitoring
Convex
There will be sporadic availability issues for a small subset of non-pro customers. We apologize for this impact. There was an issue with a downstream provider which resulted in a database cluster running with an inefficient table format. We're in the process of rewriting this data format but have had to shed load to provide headroom while reoptimizing the database.
Monitoring
Convex
All deployments should be restored. We are monitoring the database to ensure it remains stable.
Identified
Convex
We're continuing to work on a fix for the issue. Expect another update in ~90 minutes.
Identified
Convex
we've brought back a subset of free deployments. Continuing to remediate.
Identified
Convex
We've restored affected pro deployments. Working on bringing back affected free deployments.
Identified
Convex
We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.