Resolved incident

VM creation and networking failure for A100 Infiniband type VMs in us-east region

Crusoe · Major · Started

Duration
3h 3m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident is now resolved

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Crusoe

    This incident is now resolved

  2. Monitoring

    Crusoe

    A fix has been implemented, and we are monitoring the environment for now.

  3. Identified

    Crusoe

    The issue has been identified, and we have tested a fix internally. We are working on rolling out the fix to our A100 Infiniband type servers now.

  4. Investigating

    Crusoe

    We have identified an issue that is preventing new or restarted Virtual Machines from booting successfully on our A100 Infiniband hardware fleet. Any new VM provisioning request for this hardware type will also fail. Additionally, any existing VM on an A100 Infiniband node that is stopped and started (or rebooted) will also fail to come back online. Existing, currently running VMs are not affected and will continue to operate normally. We advise customers to avoid rebooting critical workloads on this hardware until a resolution is in place. Our engineering teams are actively investigating the root cause and are working to restore normal provisioning operations as quickly as possible.