Resolved incident
Direct NFS mounts unavailable in eu-iceland1
Crusoe · Minor · Started
- Duration
- 107h 20m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This issue is resolved and connectivity to all Direct NFS mounts in the eu-iceland1 region has been fully restored. The network mitigation is verified, and the system is stable.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Crusoe
This issue is resolved and connectivity to all Direct NFS mounts in the eu-iceland1 region has been fully restored. The network mitigation is verified, and the system is stable.
Monitoring
Crusoe
We have restored connectivity to all affected Direct NFS mounts by applying a mitigation to the network hardware. Service is now operating normally and we are monitoring the system to ensure continued stability.
Investigating
Crusoe
It appears that several storage backend VIPs are experiencing connectivity problems. We are actively collaborating with both our networking vendor and our storage vendor to identify and implement a resolution.
Investigating
Crusoe
We are currently investigating an issue that is causing some Direct NFS mounts to be unavailable in the eu-iceland1 region. Customers utilizing Direct NFS for shared drives may be unable to access their mounts. We are actively diagnosing the problem. We will post another update as soon as more information is available.