Grok Bot computers unreachable for some users

Resolved

Major impact

Started

Lasted 1h 5m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring for service restoration.

  3. Identified

    The root cause has been identified and a fix is being implemented.

  4. Investigating

    We have identified an issue affecting Grok Bot. Some users may be unable to reach their Grok Bot computer, and Recover or Reset may fail. Your data is not affected. A fix is rolling out and we will post another update shortly.