Resolved incident

Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Datadog US1 · Major · Started

Duration
6h 6m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Datadog US1

    We are investigating an issue to send notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie.

  2. Identified

    Datadog US1

    The issue has been identified and a fix is being implemented.

  3. Identified

    Datadog US1

    We are continuing to work on a fix for this issue.

  4. Identified

    Datadog US1

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed.

  5. Monitoring

    Datadog US1

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed

  6. Monitoring

    Datadog US1

    We are still catching-up on past notifications that may have been delayed.

  7. Monitoring

    Datadog US1

    We are still catching-up on past notifications that may have been delayed.

  8. Monitoring

    Datadog US1

    Notifications for Opsgenie, VictorOps, BigPanda, Zendesk, and Sumologic are caught up. Webhooks, Microsoft Teams, Slack, JIRA, and ServiceNow are still catching up.

  9. Monitoring

    Datadog US1

    Notifications for JIRA are now caught up.

  10. Monitoring

    Datadog US1

    Notifications for ServiceNow and Microsoft Teams are now caught up. Webhooks and Slack notifications are still catching up.

  11. Monitoring

    Datadog US1

    Webhooks and Slack notifications are still catching up.

  12. Monitoring

    Datadog US1

    Webhooks and Slack notifications are still catching up.

  13. Monitoring

    Datadog US1

    Webhooks and Slack notifications are still catching up.

  14. Resolved

    Datadog US1

    Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.