Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Resolved

Major impact

Started

Lasted 6h 6m

View official incident ↗

Updates

  1. Resolved

    Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.

  2. Monitoring

    Webhooks and Slack notifications are still catching up.

  3. Monitoring

    Webhooks and Slack notifications are still catching up.

  4. Monitoring

    Webhooks and Slack notifications are still catching up.

  5. Monitoring

    Notifications for ServiceNow and Microsoft Teams are now caught up. Webhooks and Slack notifications are still catching up.

  6. Monitoring

    Notifications for JIRA are now caught up.

  7. Monitoring

    Notifications for Opsgenie, VictorOps, BigPanda, Zendesk, and Sumologic are caught up. Webhooks, Microsoft Teams, Slack, JIRA, and ServiceNow are still catching up.

  8. Monitoring

    We are still catching-up on past notifications that may have been delayed.

  9. Monitoring

    We are still catching-up on past notifications that may have been delayed.

  10. Monitoring

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed

  11. Identified

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed.

  12. Identified

    We are continuing to work on a fix for this issue.

  13. Identified

    The issue has been identified and a fix is being implemented.

  14. Investigating

    We are investigating an issue to send notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie.