Resolved incident

Issues with downstream LLM provider in Voice Agent API

Deepgram · Minor · Started

Duration
27h 41m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Deepgram

    The incident has been resolved.

  2. Investigating

    Deepgram

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC