Resolved incident

Issues with downstream LLM provider in Voice Agent API

Deepgram · None · Started

Duration
4h 1m
Severity
None
Status
Resolved

Summary

None · Resolved

As of 10:00 UTC, the issues from OpenAI models is being resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Deepgram

    As of 10:00 UTC, the issues from OpenAI models is being resolved.

  2. Investigating

    Deepgram

    We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.