Degraded performance — Flux streaming Speech-to-Text

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   5 months ago

   Deepgram

   This incident has been resolved. A degradation affecting a subset of streaming Speech-to-Text (Flux) sessions, where connections terminated before returning a transcript, has been mitigated and service has been operating normally since. We're continuing to monitor and apologize for the disruption.

2. Identified

   5 months ago

   Deepgram

   We identified a degradation affecting a subset of Flux streaming Speech-to-Text sessions, where connections terminated before returning a transcript. We've isolated it to specific degraded hosts and are mitigating.

3. Investigating

   5 months ago

   Deepgram

   Some streaming Speech-to-Text connections on the Flux model established successfully but then terminated a few seconds into the session due to an internal error, before returning a final transcript. Applications relying on final transcripts (e.g. IVR/voice-agent flows) would have seen sessions open with no transcript returned.