Media Classification failing for new media uploads

Resolved

Started

Lasted 6h 19m

View official incident ↗

Updates

  1. Resolved

    This issue is now resolved.

  2. Identified

    We have identified the underlying issue and are working to restore functionality.

  3. Investigating

    The Media Classification process is not completing for new visual media uploads. Files are still being uploaded successfully into projects, but this can lead to issues when trying to process these assets with Underlord. Our team is currently investigating the underlying issue.