Video files appear frozen or low FPS after import

Resolved

Started

Lasted 8h 45m

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Updates

  1. Resolved

    This issue is now resolved.

  2. Monitoring

    Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

  3. Identified

    We have identified the underlying issue and are working to restore functionality.

  4. Investigating

    We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace File(https://help.descript.com/hc/en-us/articles/10165830016397-Replace-file) to re-upload the file.