Resolved incident

Cloud Control Panel Access

DigitalOcean · Minor · Started

Duration
4h 2m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Between 09:36 and 13:30 UTC on August 3, some customers experienced intermittent errors while accessing the DigitalOcean Cloud Control Panel. We renewed the affected internal certificates and restored access. The issue is resolved, and the Cloud Control Panel is operating normally. We apologize for the disruption.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    DigitalOcean

    Beginning at 09:36 UTC on August 3, some customers may experience intermittent errors when accessing the DigitalOcean Cloud Control Panel, including an "mTLS verification failed" message. Our engineering team is actively investigating. We apologise for the inconvenience this may have caused. We will provide another update as soon as more information is available. If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

  2. Monitoring

    DigitalOcean

    We have implemented mitigation for the issue causing some customers to experience intermittent errors when accessing the DigitalOcean Cloud Control Panel. We are seeing recovery and are monitoring the service closely. We will provide another update once we have confirmed the issue is fully resolved

  3. Resolved

    DigitalOcean

    Between 09:36 and 13:30 UTC on August 3, some customers experienced intermittent errors while accessing the DigitalOcean Cloud Control Panel. We renewed the affected internal certificates and restored access. The issue is resolved, and the Cloud Control Panel is operating normally. We apologize for the disruption.