Continued issues with presence and DM delivery

Resolved

Major impact

Started

Lasted 1h

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    This is actually a continuation of the incident from earlier today, which we marked "resolved" in error. We have now identified and are remediating the issue

  4. Identified

    We are currently investigating this issue. Restarting your sessions *should* fix it but existing sessions may have not be seeing new DMs

  5. Investigating

    We are currently investigating this issue. Restarting your sessions *should* fix it but existing sessions may have not be seeing new DMs