Resolved incident

Elevated SERVFAILS for ALIAS records in SV1 region

DNSimple · None · Started

Duration
5h 59m
Severity
None
Status
Resolved

Summary

None · Resolved

All issues have been resolved and there should be no further delays in ALIAS record resolution.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    DNSimple

    We are seeing elevated rates of timeouts in ALIAS record resolution in SV1. This is leading to SERVFAIL responses for some ALIAS records.

  2. Identified

    DNSimple

    We have identified the cause of the elevated timeouts affecting our San Jose datacenter. The issue appears to be related to upstream packet loss. We are working with our provider to resolve it.

  3. Monitoring

    DNSimple

    We have identified the networking issues and implemented a workaround to prevent slow replies for ALIAS records. We are monitoring network health and looking to Implement further improvements if necessary

  4. Resolved

    DNSimple

    All issues have been resolved and there should be no further delays in ALIAS record resolution.