Elevated SERVFAILS for ALIAS records in SV1 region

Resolved

None impact

Started

Lasted 5h 59m

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Updates

  1. Resolved

    All issues have been resolved and there should be no further delays in ALIAS record resolution.

  2. Monitoring

    We have identified the networking issues and implemented a workaround to prevent slow replies for ALIAS records. We are monitoring network health and looking to Implement further improvements if necessary

  3. Identified

    We have identified the cause of the elevated timeouts affecting our San Jose datacenter. The issue appears to be related to upstream packet loss. We are working with our provider to resolve it.

  4. Investigating

    We are seeing elevated rates of timeouts in ALIAS record resolution in SV1. This is leading to SERVFAIL responses for some ALIAS records.