Elevated Latency on help.dropbox.com

Resolved

Minor impact

Started

Lasted 13m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Investigating

    We’re investigating an issue affecting help.dropbox.com. Customers may experience slower-than-usual page loads and search results when accessing Help Center content and self-service support resources. Our teams are working to determine the cause and scope of the performance degradation. We’ll provide another update as more information becomes available.