Resolved incident

Elastic Support Portal unavailable

Elastic · Major · Started

Duration
2h 21m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Elastic

    We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.

  2. Monitoring

    Elastic

    We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

  3. Resolved

    Elastic

    The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.