Resolved incident

Increased error rates for microsoft-multilingual-e5-large

Elastic · Major · Started

Duration
99h 8m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Elastic

    We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating

  2. Investigating

    Elastic

    We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

  3. Monitoring

    Elastic

    Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.

  4. Resolved

    Elastic

    The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference