Metering issue with Elastic Cloud Hosted Deployments

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Elastic

   We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

2. Investigating

   3 months ago

   Elastic

   We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

3. Investigating

   3 months ago

   Elastic

   We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.

4. Resolved

   3 months ago

   Elastic

   All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.