Past incident
Elastic Support Portal is unavailable
Elastic · Major · Started
- Duration
- Unavailable
- Severity
- Major
- Status
- No longer listed as active
Summary
Major · No longer listed as active
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Elastic
We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
Identified
Elastic
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.