Agent SIP Conversation Disruption

Resolved

Started

Lasted 1h 23m

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Updates

  1. Resolved

    We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

  2. Investigating

    We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.