Inbound Twilio calls experiencing intermittent connection failures

Resolved

Started

Lasted 6h 44m

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Updates

  1. Resolved

    Inbound calls are currently operational.

  2. Identified

    From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.