Post-Call Webhook Schema Missing conversation_id

Resolved

Started

Lasted 3h 46m

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Updates

  1. Resolved

    The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later.

  2. Identified

    At 18:30 UTC, an unintentional change resulted in conversation_id not being included as a field within Post Call Transcript webhooks. As a temporary workaround, we advise consuming it from conversation_initiation_client_data.dynamic_variables.system__conversation_id, if possible. We are currently working on a fix to address this.