Errors with workspaces for new users (created today)

Resolved

Started

Lasted 1h 3m

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Updates

  1. Resolved

    The issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces.

  2. Monitoring

    Mitigating actions started rolling out, and we are monitoring the error rate.

  3. Investigating

    We are investigating an issue affecting the access to the website and API usage of a small percentage of ElevenLabs users. This only impacts workspaces created today, and existing users aren't impacted.