Agents Platform: Degraded performance during knowledge base uploads and audio downloads

Resolved

Started

Lasted 5h 40m

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Updates

  1. Resolved

    This issue is now fully resolved.

  2. Monitoring

    This issue has now been resolved, though we are continuing to monitor closely.

  3. Identified

    The issue has started occurring again, and the team is currently looking into it.

  4. Resolved

    The degraded performance affecting knowledge base uploads and audio downloads on the Agents platform has been resolved.

  5. Investigating

    The Agents platform is experiencing degraded performance when uploading knowledge base documents and downloading audio. We are investigating the issue.