Transcription issue related to EU residency on the Agents platform

Resolved

Started

Lasted 1h 51m

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Updates

  1. Resolved

    The issue related to transcription for EU residency server on the Agents platform has now been resolved.

  2. Investigating

    We are investigating an issue related to transcriptions for EU residency server on the Agents platform. As a temporary workaround, please change the ASR setting to Scribe in the agent settings.