Resolved incident
Inhability to boot and/or configure instances
Engine Yard · None · Started
- Duration
- < 1m
- Severity
- None
- Status
- Resolved
Summary
None · Resolved
On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 20:55:49 GMT our Support Team begun investigating the issue. At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database. At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 21:02:48 GMT the component resumed services. At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Engine Yard
On August 15, 2019 at 20:45:43 GMT, our monitoring system alerted that a core component of the platform was not responding. This component is responsible of providing information on stack versions and access to Chef recipes used to configure instances. At 20:55:49 GMT our Support Team begun investigating the issue. At 21:00:01 GMT it was identified that the application running this component couldn't connect to the database. At 21:01:47 GMT it was detected that the db instance had restarted itself and was entering recovery mode. At 21:02:48 GMT the component resumed services. At 21:14:42 GMT, after both automatic and manual testing reported no failures, the issue was deemed as solved.