Resolved incident

Stack Configuration Outage

Engine Yard · Major · Started

Duration
100h 44m
Severity
Major
Status
Resolved

Summary

Major · Resolved

All current generation stacks are fully recovered at this time (Stable-v4, Stable-v5). Work continues on a handful of End of Life stacks at this time, but since the Supported stacks are complete we are marking this incident Resolved at this time. If you are experiencing any trouble with your environment please open a ticket for our Support team.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Engine Yard

    There is currently an outage that is preventing chef configuration runs from completing successfully on the Platform. Your applications are not directly impacted, but you may be unable to boot instances or modify the configuration of your running environment. Our Engineering and Support teams are working to restore functionality as quickly as possible.

  2. Identified

    Engine Yard

    Functionality for the Stable-v5 stack has been fully restored at this time. Work on the Stable-v4 stacks is still underway. Efforts to restore functionality for EOL stacks will begin once Stable-v4 has been fully restored.

  3. Identified

    Engine Yard

    Stable-v4 stack versions 2.0.126 and higher have been restored to normal functionality. Work against older versions of Stable-v4 is ongoing.

  4. Identified

    Engine Yard

    In addition to all of Stable-v5, functionality has now been restored to Stable-v4 versions 2.0.84 and above as well as to Stable-v1 versions 1.1.422 and above. All supported stack versions are expected to be fully functional by end of day July 4th, End Of Life Stack versions should be restored by Saturday, July 9th.

  5. Identified

    Engine Yard

    Functionality has now been restored to Stable-v4 versions 2.0.28 to 2.0.46 as well as to Stable-v2 versions 1.1.413 and above. Work continues on the remaining supported versions of the stack.

  6. Identified

    Engine Yard

    All versions of stack Stable-v4 have now been restored, as well as Stable-v2 versions 1.1.81 and above. Work continues on the remaining versions of Stable-v2 and Stable-v1.

  7. Resolved

    Engine Yard

    All current generation stacks are fully recovered at this time (Stable-v4, Stable-v5). Work continues on a handful of End of Life stacks at this time, but since the Supported stacks are complete we are marking this incident Resolved at this time. If you are experiencing any trouble with your environment please open a ticket for our Support team.