Support portal not available

Resolved

Major impact

Started

Lasted 40m

View official incident ↗

Updates

  1. Resolved

    Integration between EYCloud and Zendesk is working properly. Monitoring, as well as customers, have not alerted of new occurrences of this case. This issue is deemed resolved.

  2. Monitoring

    A fix on the integration between EY Cloud and Zendesk has been put in place. The EY Support Portal should be accessible again. Staff on duty continues to monitor the issue.

  3. Identified

    Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line. Our staff on duty has identified the issue and is investigating a solution.