Resolved incident

Support portal not available

Engine Yard · Major · Started

Duration
40m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Integration between EYCloud and Zendesk is working properly. Monitoring, as well as customers, have not alerted of new occurrences of this case. This issue is deemed resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Engine Yard

    Due to an issue with SSL validations, the EY Support Portal may not be accessible. For urgent issues please call EY Support phone line. Our staff on duty has identified the issue and is investigating a solution.

  2. Monitoring

    Engine Yard

    A fix on the integration between EY Cloud and Zendesk has been put in place. The EY Support Portal should be accessible again. Staff on duty continues to monitor the issue.

  3. Resolved

    Engine Yard

    Integration between EYCloud and Zendesk is working properly. Monitoring, as well as customers, have not alerted of new occurrences of this case. This issue is deemed resolved.