Resolved incident

Access to backups using the UI not available

Engine Yard · Major · Started

Duration
44h 30m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The backup-access issue using the UI has been successfully resolved

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Engine Yard

    We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed. In the meantime, please reference this article to download your backups through a different method: https://support.engineyard.com/article/45200-view-and-download-database-backups

  2. Monitoring

    Engine Yard

    Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.

  3. Resolved

    Engine Yard

    The backup-access issue using the UI has been successfully resolved