Access to backups using the UI not available

Resolved

Major impact

Started

Lasted 44h 30m

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Updates

  1. Resolved

    The backup-access issue using the UI has been successfully resolved

  2. Monitoring

    Our infrastructure team has implemented a fix. We continue to monitor the situation closely and will provide further updates as soon as possible. Thank you for your patience.

  3. Identified

    We have been notified that certain UI functionalities, such as accessing backups, are currently degraded. We have identified the root of this issue and are working to have it addressed. In the meantime, please reference this article to download your backups through a different method: https://support.engineyard.com/article/45200-view-and-download-database-backups